The rapid pace at which Gem PR & Media is growing is down to one thing: contacts.

We work hard to build a strong network of contacts around the globe. It’s not a coincidence that we’ve lived in three continents in 10 years. Training and working as a journalist in Guernsey, the UK, and Australia and now also living in and writing for publications in the US, it’s hard not to build relationships and connections with the public and media.

Gem PR & Media is, and those that represent our company are, a member of several organizations, which allow us to connect with individuals from all walks of life. I am a member of, and have been for years, the Chartered Institute of Public Relations, I’m also a Rotarian, a Jaycee, attend weekly BNI meetings and I’m involved in a number of other charitable organizations. Chris and I often volunteer at charity fundraisers in order to give back to the communities in which we operate and strengthen our existing connections.

The other important thing to remember is, once you’ve made a connection, to remain connected. Friends, family and colleagues will tell you that I make a real effort to keep in touch either through letters and cards, emails and texts, Facebook and Twitter or Skype and calls. I work in the media and communications industry so it comes natural to me that I want to be in constant communication with my personal and professional network. What’s also important is that, with having a business spread across two continents, I remain in front of people. I do this through the media: writing articles about the PR and media industry – and Gem PR & Media of course. I’m also active on LinkedIn, Twitter and Facebook.

Once you build a strong network around you, it’ll only have room to grow. Organic growth is key. Warren Buffet said: ‘It takes 20 years to build a reputation and five minutes to ruin it.’ Isn’t building a network about building a reputation? If you think about it that way you’ll really start to value the network around you and continue to grow it. 

Social it out

Last week I taught a social media class at Lincoln Land Community College in Springfield, IL, USA. The group represented a range of not-for-profits in the area; from organizations that support young children and families in the community to private clubs and retirement homes. 

Having prepared a presentation, which included the basics when it comes to Facebook, Linkedin and Twitter, as well as Pinterest, Instagram and Snapchat we had an open discussion about the importance of social media when communicating with an audience. We also addressed the need to set objectives in order to measure the success of campaigns and we talked about quality over quantity when it comes to content. 

What I discovered, is that for many working in the non-profit sector, those responsible for social media are also taking care of fundraising, admin and human resources activity too. What this means is, as with many of us who lead hectic lives, time is precious. So, we also talked about curating content and maximizing its potential. 

News sources, local, national and international, are a great way to find content. You can even access feeds that filter topics relevant to your audience. This cuts down on your search time. Perhaps one of the most important things to remember, when curating content is to tell a story through words, pictures and even videos. Don’t be afraid to take your audience behind the scenes of the organization, to meet the people in it and the projects and activities for which they are responsible. Like I said in my presentation, it’s our nature to be nosey, so use this to your advantage.

Investing time and effort in social media can pay off.

What also came out in our discussions is proving return on investment. Address ROI through the use of analytics tools available to you on the platforms themselves or through social media management tools, such as Sprout Social, Hootsuite and Buffer. Like any marketing or public relations campaign it’s important that you gain feedback -  whether you do this face-to-face, through correspondence or on your website - find out how your audience is reaching you. Figure out what works best for your organization, and its audience, and use it to inform your social media campaign. 

Flexibility Through Outsourcing

Today the need for pro-active and strategic specialists is paramount whether in public relations, human resources or information technology, for example.

The biggest advantage to outsourcing certain areas of your business is the ability to flex your resources, dependent on what you need and how pro-active you want to be. You may have an internal HR, PR or IT team for example, but also need additional support to assist at peek times, to cover leave or manage a project from concept to completion. Often, with all three disciplines above, there is also a need for crisis support - whether down to human or technical error, business changes or economic developments.

Katie Bellingham Non-Executive Director Gem PR & Media Ltd. and Director of The Focus Group Ltd.

If you are just starting up then you may need guidance and support to help get you on the right track. Consultancy provides a cost effective approach, by engaging expertise in their field at a critical time, you’ll save money in the long run, and paying only for the support you need, when you need it. This is true for a number of outsourcing services. If you have policies, plans and procedures in place from the start, you will have a better idea of where you are now and where you want to go in the future. Not only will you be better prepared for the expansion of your business, you will also be better placed to avoid any mishaps that could serve to compromise all your hard work.

In our role as HR consultants we provide our clients with the chance to pro-actively manage employee relations. We often find that in small businesses, where there aren’t individual departments for IT, HR or PR, rely on the managing director, the financial director, or the office manager to pick up the critical business matters in addition to their day job. However, if you truly want to be cost effective and grow your business, it’s best to seek the help of experts as managing a hazardous HR issue, updating technology, and media relations can all lead to problems for your business if not handled correctly.

If you are uncertain about outsourcing, but know you do not have the staff or knowledge to do all of your HR or PR in-house, you could start by considering outsourcing certain parts. Whatever you decide is the right thing for you and your business; it won’t harm to consult an experienced practitioner about the best course of action. 

-Katie Bellingham is the Non-executive Director of Gem PR & Media Limited, Guernsey. She is also the co-founder and co-director of HR and business consultancy, The Focus Group. Katie excels at problem solving, within small businesses, independent organizations and large corporations. Her key skill is in business sustainability; advising on marketing strategies, employee incentive plans, resourcing needs and finance. Visit focushrs.com for Katie’s full bio.